Storage Chelsfield Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Chelsfield provides storage, removal, delivery, packing, and associated services. By making a booking, paying a deposit, using our website, or allowing our staff to commence work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

Customer means the person, firm or organisation that requests or pays for the services.

Services means any storage, removal, transportation, packing, loading, unloading, or related services supplied by Storage Chelsfield.

Goods means the items that are the subject of the services.

Storage Facility means any warehouse, storage unit, or area used by Storage Chelsfield for the storage of goods.

Contract means the agreement between Storage Chelsfield and the customer incorporating these Terms and Conditions.

2. Scope of Services

Storage Chelsfield provides domestic and commercial storage services and associated removal and delivery services within its operating area. The specific services to be provided, dates, locations, and any special requirements will be set out in the quotation or written confirmation issued to the customer.

Any additional services requested after the initial quotation, such as extra packing, additional collections or deliveries, or extended storage, may incur additional charges. Storage Chelsfield will inform the customer of such charges before providing the additional services wherever reasonably possible.

3. Booking Process

3.1 Quotation

All quotations are based on the information provided by the customer, including the nature and volume of goods, access conditions, dates, and locations. Quotations are not binding if the information supplied is incomplete or inaccurate, or if access conditions change.

3.2 Acceptance of Quotation

A booking is accepted and a contract formed only when Storage Chelsfield confirms the booking in writing, which may be by electronic means. Verbal quotations or estimates are not binding until confirmed in writing.

3.3 Customer Obligations at Booking

The customer is responsible for ensuring that all information given at the quotation and booking stage is complete and accurate. This includes declaring any heavy, bulky, fragile, or high-value items and any access restrictions such as limited parking, stairs, lifts, or narrow entrances.

3.4 Changes to Bookings

Any changes to dates, addresses, scope of work, or items to be moved or stored must be notified to Storage Chelsfield as soon as possible. Significant changes may affect the quotation and may lead to additional charges or, if we are unable to accommodate the changes, cancellation of the booking under the cancellation terms below.

4. Payments and Charges

4.1 Prices

Prices and rates are set out in the quotation or written confirmation. Unless stated otherwise, all prices are exclusive of any government taxes or charges that may apply.

4.2 Deposits

Storage Chelsfield may require a deposit to secure a booking. The amount of the deposit and the due date for payment will be specified in the quotation or booking confirmation. If the deposit is not received by the due date, we may release the booked date and no contract will be formed.

4.3 Payment Terms

For removal and transport services, payment is normally due in full in advance or on the day of service before unloading, as specified in the quotation. For ongoing storage, charges are typically payable in advance for each storage period, usually monthly. If payment is not received by the due date, Storage Chelsfield reserves the right to deny access to stored goods and to suspend or cancel services.

4.4 Late Payment

If the customer fails to make payment when due, Storage Chelsfield may charge reasonable late payment fees and interest on overdue amounts. The customer will be responsible for all reasonable costs incurred by Storage Chelsfield in recovering overdue sums, including any legal or collection agency fees.

4.5 Review of Charges

Storage Chelsfield may review and vary storage rates and other service charges from time to time. For ongoing storage services, reasonable notice will be given of any change in the regular storage charge.

5. Cancellations and Postponements

5.1 Cancellation by the Customer

The customer may cancel a booking by providing notice to Storage Chelsfield. Any deposit or prepayment may be refunded or retained in accordance with the cancellation timetable set out in the quotation or confirmation. In general, cancellations closer to the service date are more likely to incur charges.

5.2 Postponement

If the customer requests a change of date or postponement, Storage Chelsfield will use reasonable efforts to accommodate the new date but cannot guarantee availability. Postponements may, at the companys discretion, be treated as cancellations if they result in loss of other work or incur additional costs.

5.3 Cancellation by Storage Chelsfield

Storage Chelsfield may cancel the contract or suspend services in the following circumstances:

Where the customer fails to pay any sum when due.

Where the customer is in material breach of any of these Terms and Conditions.

Where carrying out the services would pose a risk to health, safety, or property beyond what is reasonable in the circumstances.

Where events beyond our reasonable control make it impractical to perform the services.

In such cases, we will notify the customer as soon as reasonably practicable and will, where appropriate, refund any payments received for services not provided, subject to deduction of any reasonable costs already incurred.

6. Customer Responsibilities

The customer is responsible for:

Ensuring that adequate parking, loading, and unloading facilities are available and that any necessary permissions or permits are obtained.

Properly preparing and packing goods unless packing services are included in the quotation.

Ensuring all goods to be moved or stored are owned by the customer or that the customer has full authority to store or move them.

Removing or securing valuables, confidential documents, and items of high sentimental value if these are not declared and specifically agreed for handling.

Complying with all applicable laws and regulations in connection with the goods and the services.

7. Goods That Cannot Be Stored or Moved

The customer must not present for movement or storage any goods that are hazardous, illegal, explosive, corrosive, flammable, perishable, infested, or otherwise unsafe. This includes, but is not limited to, gas cylinders, firearms, ammunition, toxic chemicals, and waste or contaminated materials.

Storage Chelsfield reserves the right to refuse, remove, or dispose of any goods that in its reasonable opinion pose a risk to health, safety, property, or the environment, or that it reasonably believes may be illegal or in breach of these Terms and Conditions. Any reasonable costs associated with such refusal, removal, or disposal will be charged to the customer.

8. Waste and Environmental Regulations

Storage Chelsfield is not a licensed waste carrier unless otherwise explicitly stated and does not provide general waste disposal services. The customer must not use our services to dispose of household waste, construction waste, or other refuse except where this has been specifically agreed in writing and is carried out in compliance with applicable waste and environmental regulations.

Where items are agreed to be taken away for disposal or recycling, the customer confirms that they are entitled to dispose of those items and that they do not contain hazardous materials or controlled waste that requires special handling. Any additional costs arising from incorrect or incomplete information about the nature of items presented for disposal will be the responsibility of the customer.

9. Access to Stored Goods

Access to stored goods is by prior arrangement and during the opening hours notified by Storage Chelsfield. The company may require proof of identity before granting access. For safety and security reasons, access may be supervised and may be temporarily restricted in exceptional circumstances such as maintenance, emergencies, or security incidents.

The customer must comply with all site rules and health and safety instructions when accessing the storage facility. The customer is responsible for any damage caused by them or their visitors while on site.

10. Insurance and Liability

10.1 Customers Insurance

The customer is strongly advised to arrange adequate insurance cover for all goods being moved or stored. Standard household or business policies may not automatically cover goods in transit or in storage, and it is the customers responsibility to check suitable cover is in place.

10.2 Our Liability for Loss or Damage

Storage Chelsfield will exercise reasonable care and skill in providing the services. However, our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount per item or per consignment, subject to an overall cap, as specified in the quotation or confirmation. If no specific limit is stated, liability will be limited to a reasonable sum having regard to the value of the services provided and the level of charges paid.

We will not be liable for loss or damage to goods arising from:

Inherent defects, natural deterioration, or instability of the goods.

Insufficient or unsuitable packing or preparation by the customer or others.

Acts or omissions of the customer, their agents, or third parties.

Weather conditions, changes in temperature, or atmospheric causes beyond our reasonable control.

Insects, vermin, or similar causes unless resulting from our failure to maintain a reasonably clean storage facility.

10.3 Indirect Loss

Storage Chelsfield will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the services or these Terms and Conditions.

11. Claims and Time Limits

The customer must inspect goods as soon as reasonably practicable after delivery or access and must inform Storage Chelsfield in writing of any visible loss or damage within a reasonable period. For loss or damage that is not immediately apparent, the customer must notify Storage Chelsfield as soon as it is discovered and in any event within a reasonable time.

Storage Chelsfield may require evidence of loss or damage and a description of the circumstances in which it arose. Failure to notify within the stated periods may prejudice any claim and may reduce or extinguish any liability that might otherwise exist.

12. Lien and Disposal of Goods

Storage Chelsfield has a right of lien over any goods in its possession for all sums due and unpaid under the contract. If any amounts remain unpaid after reasonable notice, Storage Chelsfield may, at its discretion, sell or otherwise dispose of some or all of the goods and apply the proceeds to the outstanding sums, after deduction of reasonable costs of sale or disposal. Any remaining balance will be held for the customer.

13. Health and Safety

The customer must not obstruct staff in the performance of their duties and must not request staff to undertake any action that may be unsafe or in breach of relevant health and safety regulations. Storage Chelsfield reserves the right to refuse to carry out any task that, in its reasonable opinion, presents unacceptable risk to staff, the customer, or property.

14. Data Protection and Privacy

Storage Chelsfield may collect and process personal information about the customer for the purposes of administering bookings, providing services, processing payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws and any privacy information made available to the customer.

15. Events Beyond Our Control

Storage Chelsfield will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, traffic incidents, industrial disputes, acts of government, or failure of third party services. In such cases, we will take reasonable steps to minimise the impact and resume services as soon as reasonably practicable.

16. Variations to Terms

Storage Chelsfield may amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that contract, unless a change is required by law or regulatory requirements. Any material changes affecting ongoing storage contracts will be notified to customers with reasonable notice.

17. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.