Chelsfield Storage Terms and Conditions

These Terms and Conditions set out the basis on which Chelsfield Storage provides storage and related services to customers in the UK. By making a booking, placing goods into storage, or otherwise using our storage facilities, you agree to be bound by these terms. Please read them carefully before confirming any arrangement. They are intended to create a clear, fair, and lawful framework for the use of our storage service, including the responsibilities of both the customer and the provider.

The terms below apply to domestic and commercial customers unless a separate written agreement states otherwise. In these Terms, references to storage service, self storage, storage unit, or storage space may be used interchangeably to describe the service offered by Chelsfield Storage. Any special conditions agreed in writing will apply only to the extent that they do not conflict with mandatory law.

We reserve the right to amend these terms from time to time. Updated terms will apply to new bookings immediately and to existing bookings where reasonable notice is given, except where changes are required by law or are otherwise unavoidable. Continued use of the storage facility after any update constitutes acceptance of the revised terms.

1. Booking Process

To reserve a storage unit, you must provide accurate and complete information, including your full name, address, contact details, and any other details reasonably required for account setup and security. A booking is not confirmed until we have accepted it and, where applicable, received the required initial payment or deposit. We may refuse or cancel a booking where we reasonably believe the information supplied is incomplete, misleading, or inconsistent with lawful use of the service.

By booking, you confirm that you are authorised to store the goods in question and that the items are owned by you or that you have lawful authority to place them into storage. You must ensure that the goods do not breach any applicable law, do not pose a risk to the facility, and do not infringe the rights of any third party. Chelsfield self storage is provided on a licence basis only; no tenancy, lease, or exclusive possession other than the agreed storage space is created unless expressly stated in writing.

2. Payments and Charges

All fees must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, administration fees, lock fees, insurance-related charges, late payment fees, and any other amounts listed at the time of booking or notified to you later in accordance with these terms. The price payable for your Chelsfield storage arrangement will depend on the size of the unit, length of storage, and any optional services requested.

Payments must be made using an approved payment method. If any payment is declined, reversed, or otherwise fails, you remain responsible for the full outstanding amount. We may suspend access to your storage space, apply reasonable late-payment charges, or take other lawful action if sums are overdue. Interest may be charged on late amounts at the rate permitted by law. You are responsible for all bank fees, chargeback costs, or collection expenses incurred because of non-payment, except where such costs arise from our error.

3. Cancellation and Termination

You may cancel your booking before the storage start date by giving notice in writing, subject to any non-refundable charges clearly disclosed at the time of booking. If you cancel after the service has begun, you will remain liable for charges up to the end of the applicable notice period or billing cycle, whichever is longer, unless a different arrangement is agreed in writing. Any refund due will be calculated after deducting sums already owed and any reasonable costs incurred in preparing the storage service.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, store prohibited items, provide false information, or act in a way that creates a safety, legal, or operational risk. We may also end the agreement on reasonable notice for operational reasons, repairs, legal compliance, or if continued storage is no longer practicable. On termination, you must remove all goods promptly and leave the storage unit clean and empty.

4. Access, Use, and Customer Responsibilities

You are responsible for securing your own goods, including using an appropriate lock where required and ensuring the unit is kept closed and secure when not in use. You must not allow unauthorised persons access to your storage space or share access credentials unless we have agreed otherwise. All customers must act reasonably and safely on site, comply with posted rules, and follow lawful instructions given by our staff where relevant to security, health, or operations.

You must keep your contact and account details up to date. If we need to send notices, reminders, or requests for information, we will rely on the latest details you have provided. Delays caused by your failure to update information will not prevent us from enforcing our rights. For the avoidance of doubt, Chelsfield Storage terms and conditions apply equally to online bookings, telephone bookings, and in-person arrangements where the service is the same in substance.

5. Liability and Insurance

While we take reasonable steps to maintain the facility, our storage service is offered on the basis that you remain responsible for your own goods. Unless required by law, we do not accept liability for loss or damage to goods caused by events beyond our reasonable control, including but not limited to fire, flood, theft, vandalism, weather, utility failure, infestation, or acts of third parties. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law.

It is your responsibility to assess whether insurance is suitable for your goods while in storage. Where insurance is available or required, you must ensure the cover remains adequate for the full replacement value of the items stored. We are not responsible for checking whether your insurance is sufficient. You should also take reasonable steps to protect fragile, perishable, valuable, or sentimental items, as well as items that are sensitive to temperature, humidity, or prolonged storage.

6. Waste Regulations and Prohibited Items

You must not store waste, rubbish, or items intended for disposal unless we have expressly agreed to accept them as part of a lawful waste service. Any items deposited must comply with applicable UK waste regulations and environmental laws. You are responsible for ensuring that goods are not hazardous, contaminated, leaking, flammable, explosive, illegal, stolen, or otherwise unsuitable for storage. This includes, without limitation, asbestos, chemicals, solvents, gas cylinders, fireworks, live animals, perishable food, biohazards, and any item prohibited by law or by our operational policies.

If you place prohibited or unlawful items into storage, you are in breach of these terms and may be required to remove them immediately at your own expense. Where necessary, we may arrange for safe disposal, specialist handling, or reporting to the relevant authorities, and you will be responsible for all resulting costs, losses, or penalties to the extent permitted by law. Any waste left in or around a unit after termination may be treated as abandoned and dealt with in accordance with applicable law.

7. Abandonment, Disposal, and Lien Rights

If you fail to collect your goods or leave them in storage after the agreement ends, we may take reasonable steps to contact you using the details held on file. If you do not respond within a reasonable time, we may treat the goods as abandoned, subject to any statutory requirements. We reserve the right to retain goods until all outstanding sums are paid, where lawful, and may exercise any lien or sale rights available to us under contract or law.

Where goods are sold, disposed of, or otherwise dealt with lawfully, the proceeds may be used to satisfy outstanding balances, administration costs, storage rent, and any reasonable expenses incurred in securing or disposing of the items. Any surplus will be handled in accordance with legal obligations. You acknowledge that the costs of removal, transport, storage beyond termination, and disposal may exceed the value of the goods, and you remain responsible for any shortfall.

8. Data, Notices, and Privacy

We will process personal data in accordance with applicable UK data protection law and our privacy practices. Information collected for account administration, security, payment processing, and compliance may be used to manage the storage agreement, protect our legitimate interests, and meet legal obligations. We will not sell your data to third parties. However, we may share relevant information with insurers, payment processors, debt recovery providers, contractors, or public authorities where necessary and lawful.

Notices under these terms may be sent by email, post, or any other reasonable method based on the contact details provided by you. A notice is deemed received when it is delivered or, if sent electronically, when it is reasonably expected to have reached you, unless proven otherwise. You are responsible for checking your communications and responding promptly where action is required.

9. Force Majeure and Service Interruptions

We are not liable for any failure or delay in performing our obligations where such failure arises from events outside our reasonable control. These may include extreme weather, fire, flood, strikes, civil disturbance, power failure, transport disruption, war, terrorism, epidemic, equipment failure, or the actions of public authorities. During such events, we may temporarily restrict access, change operating arrangements, or suspend services where reasonably necessary to protect people, property, and compliance obligations.

If a force majeure event continues for an extended period, either party may be entitled to terminate the agreement on written notice if performance becomes impossible or fundamentally different from what was originally agreed. In such cases, any prepaid fees will be dealt with fairly, taking into account services already provided, outstanding charges, and any lawful deductions permitted under these terms.

10. General Legal Provisions

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right will operate as a waiver of that right. Any variation or waiver must be agreed in writing. You may not assign your rights or obligations without our prior written consent, but we may transfer our rights and obligations to a successor or assignee where lawful.

These terms constitute the entire agreement between the parties in relation to the storage service and supersede prior discussions or understandings, except where a separate written agreement expressly states otherwise. Where a conflict exists between these Terms and any specific written booking confirmation, the booking confirmation will prevail only to the extent necessary to resolve the conflict.

11. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the Chelsfield storage service, except where mandatory law requires otherwise. If you are a consumer, you may also have rights under applicable consumer protection legislation that cannot be excluded by contract.

By continuing to use the storage facility, you confirm that you have read, understood, and agreed to these terms. The agreement is designed to balance operational efficiency with legal compliance, safety, and fair treatment of all customers. If you choose to use Chelsfield Storage, you accept these rules as the basis of the relationship between you and us.